Refund and Cancellation Policy

Refund Eligibility

Product Quality Issues: If you receive a product that is damaged, defective, or not as described, you may be eligible for a refund. Please contact our customer support team within 7 days of receiving the product to initiate the refund process.

Order Cancellation: You can cancel an order within 24 hours of placing it. After this timeframe, we may have already processed and shipped your order. To request an order cancellation, please contact us immediately.

Return of Unopened Products: If you wish to return an unopened and unused product, you may do so within 14 days of receiving your order. Please note that return shipping costs may apply, and the product must be in its original packaging and condition.

Refund Process

Contact Customer Support: To initiate a refund, cancellation, or return, please contact our customer support team via email at support@cinci420.com . Provide your order number and a detailed description of the issue.

Evaluation: Our team will review your request and may request additional information or evidence, such as photographs, to assess the situation.

Refund Approval: If your request is approved, we will process the refund to your original payment method within 5 business days. You will receive a confirmation email once the refund is processed.

Non-Refundable Items

Used Products: We cannot accept returns or provide refunds for products that have been opened or used.

Shipping Fees: Shipping fees are non-refundable, except in cases where the return is due to a product quality issue or an error on our part.

Custom Orders: Custom or personalized products are non-refundable unless they are damaged or defective upon arrival.

Contact Us

If you have any questions or concerns about our refund and cancellation policy, please don’t hesitate to contact our customer support team at support@cinci420.com. We are here to assist you and ensure a seamless shopping experience.